IT in the digital enterprise is a complex mix of legacy and new generation technologies and architectures. Consumerization is driving up end user expectations in terms of choice, rapid provisioning, higher performance and availability of services and lightning fast resolution of issues when they arise. The velocity of transactions and data flow in the enterprise is increasing exponentially, with correspondingly higher information security challenges. Consequently, traditional IT management practices have become inadequate. InKnowTech combines its decade long experience in IT service management with intelligent tools, automation and deep analytics, to make IT management highly proactive, predictable and responsive, while minimizing human error. Service delivery could be remote, offshore or onsite, based on client needs.